FAQ

Q: What payment methods do you accept?
A: We accept major credit cards, PayPal, and secure online payments.

Q: Do you ship internationally?
A: Yes, we ship to most countries with tracking available.

Q: How long does shipping take?
A: Shipping typically takes 5–15 business days depending on location.

Q: Can I track my order?
A: Yes, once your order is shipped, a tracking number will be provided.

Q: What is your return policy?
A: Returns are accepted within 30 days of purchase if the product is in original condition.

Q: Are your products covered by warranty?
A: Yes, all our products include a 12-month manufacturer warranty.

Q: Can I cancel my order?
A: Orders can be canceled within 24 hours of placement if not yet shipped.

Q: Do you offer discounts or promotions?
A: Yes, we regularly offer discounts, seasonal sales, and exclusive deals.

Q: How can I contact customer service?
A: You can reach us via email at nordinetazibt@gmail.com or through the contact form on our website.

Q: Is my personal information secure?
A: Absolutely, we use secure encryption to protect all customer data.

Q: Do you offer gift wrapping?
A: Currently, gift wrapping is not available, but we offer stylish packaging.

Q: Can I change my shipping address?
A: Yes, changes are possible if requested before the order is shipped.

Q: Are your products authentic?
A: Yes, we only sell genuine, high-quality products from trusted manufacturers.

Q: How do I know if a product is in stock?
A: Stock availability is displayed on the product page for each item.

Q: Can I preorder items?
A: Some upcoming products may be available for preorder with estimated delivery dates.

Q: Do you provide instruction manuals?
A: Yes, every product comes with a user manual or digital instructions.

Q: Are there any hidden fees?
A: No, all prices are final; additional costs may apply only for customs in some countries.

Q: Can I request bulk orders?
A: Yes, please contact us for special bulk order inquiries and pricing.

Q: How do I leave a review?
A: You can leave a review directly on the product page after your purchase.

Q: What if my product arrives damaged?
A: Contact our customer service immediately for a replacement or refund.